In order to truly realize the purpose of "serving the user, being responsible for the user, and satisfying the user", Lupai Electric makes the following commitments to the user for product quality and service: 1, our company guarantees that the production links will be strictly in accordance with the company's system, whether in the product design, manufacturing, product inspection process will be close contact with users, owners, feedback relevant information, and welcome users and owners to visit our company at any time. 2, for the equipment and products supporting the key projects, ensure delivery according to the contract requirements, for the need for technical services, technical service personnel will be sent to participate in the unpacking acceptance and guide the installation and commissioning work until the equipment normal operation. 3, ensure to provide users with excellent pre-sale, sale and after-sales service, pre-sale to users to introduce product performance and use methods, and provide relevant information. It has the obligation to invite the demander to participate in the supplier's technical design review when necessary. 4. Conduct business training on equipment installation, commissioning, use and maintenance technology for demander according to user needs. Quality tracking of key users, user visits, timely according to user needs, and constantly improve product performance and product quality. 5, the equipment (product) operation of twelve months for the warranty period, the quality of the quality of the warranty period is responsible for the Lupai Electric, and the implementation of the product "three guarantees" (repair, replacement, return). 6, more than the "three guarantees" period of products, to ensure the provision of maintenance parts and according to user needs to do a good job of maintenance services. Accessories and wearing parts of the product are provided at factory price concessions. 7. After receiving the quality problem information reflected by the user, reply within 2 hours or send service personnel to arrive at the scene as soon as possible, so that the user is not satisfied and the service does not stop.